Our 35-45 minute Zoom call was all done with the understanding that Articulate is aware of their isssues and they may have found the cause of them.and now they're ready to implement a fix. I've also been using my laptop she has clearer images on her desktop. We found some easy tweaks that helped the image blurriness (my boss has her display set to 100% mine was 150% and images were worse than she's experienced), and they showed us some workaround (if we need to insert a clearer image into an already-rendered SCORM file, we can do that). They looked through all our settings that we are using and watched me - via zoom - post images into SL 360 from Snag-it. Just an FYI.My boss and I just talked with Tech Support and they were super helpful.
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