![Snagit version 10](https://cdn3.cdnme.se/5447227/9-3/21_64e61dfdddf2b33c615a3cd4.png)
![snagit version 10 snagit version 10](https://3.bp.blogspot.com/-xuwT3jBdXEo/UFbFj5Zr6PI/AAAAAAAAAVk/nJjjnuT-6q4/s1600/Techsmith+SnagIt+v10.0+Silent+Installation.jpg)
Our 35-45 minute Zoom call was all done with the understanding that Articulate is aware of their isssues and they may have found the cause of them.and now they're ready to implement a fix. I've also been using my laptop she has clearer images on her desktop. We found some easy tweaks that helped the image blurriness (my boss has her display set to 100% mine was 150% and images were worse than she's experienced), and they showed us some workaround (if we need to insert a clearer image into an already-rendered SCORM file, we can do that). They looked through all our settings that we are using and watched me - via zoom - post images into SL 360 from Snag-it. Just an FYI.My boss and I just talked with Tech Support and they were super helpful.
![Snagit version 10](https://cdn3.cdnme.se/5447227/9-3/21_64e61dfdddf2b33c615a3cd4.png)